Reference

Your Agreement With w800h Starts Here

These Terms & Conditions form the binding agreement between you and w800h the moment you open an account and access the lobby.

Acceptance on RegistrationIndia-Aware Policy LanguageUPI · Paytm · PhonePe CoveredVersion-Dated DocumentContact Path Included
w800h Your Agreement With w800h Starts Here
REACH OUR TEAM

Contact Us About These Terms

If any clause in these Terms & Conditions is unclear or you need clarification about how a specific rule applies to your account, our support team is reachable through multiple channels. We aim to respond to terms-related queries within 24 hours on business days.

Team online

Live Chat

Start a live chat session directly from the lobby footer. Our agents can walk you through any clause in the Terms & Conditions and confirm how it applies to your specific account situation.

Email Support

Send a detailed query to our support address for written confirmation of how a policy applies to you. Email responses covering Terms & Conditions queries are prioritised and answered with documented references.

Help Centre

Our Help Centre hosts a structured breakdown of every major Terms clause, with plain-language summaries alongside the formal wording so you can check your rights before contacting an agent.

HOW WE HANDLE THIS

Our Commitments Under These Terms

Every commitment below is drawn from the active Terms & Conditions document. These are not aspirational statements; they describe the concrete practices we follow when operating your account, managing your data, and…

Data Handling

We collect only the account data required to verify identity and process transactions via UPI, Paytm, and PhonePe. No data is sold to third parties, and storage follows the retention schedule stated in the Terms.

Cookie Policy

Cookies on w800h track session state and lobby preferences only. You may adjust cookie settings via your browser at any time; disabling non-essential cookies will not prevent access to account features.

Account Security

Your account is protected by password encryption and, where enabled, two-factor authentication. You are responsible for keeping your login credentials private; share them with no one, and notify us immediately if you suspect unauthorised access.

Retention Schedule

Transaction records, including UPI and Paytm payment logs, are retained for the period required by applicable law. You may request a summary of your stored data at any time through the email support channel.

Requesting Changes

To update personal details linked to your account — name, contact number, or linked payment method — submit a request via live chat or email with supporting documentation. Changes take effect after verification.

Dispute Resolution

Disputes arising from these Terms are handled first through our internal review process. If a resolution is not reached within 14 days, the Terms specify the arbitration path available to you under applicable jurisdiction.

Frequently Asked Questions About Our Terms

The questions below address the Terms & Conditions clauses that account holders ask about most often. Each answer references the relevant policy area so you can locate the full clause in the document.

They take effect the moment you complete account registration on w800h. By submitting your registration details, you confirm acceptance of all clauses in the current version of this document, including the payment and data sections.

We post the revised document with an updated date at the top. Continued use of your account after the revision date constitutes acceptance of the new Terms. We recommend checking the document periodically so you stay informed of any changes.

Yes. Every financial transaction you initiate — including deposits and withdrawals via UPI, Paytm, and PhonePe — falls within the scope of these Terms. The payment clause specifies processing timelines and verification steps for each method.

Send a data request to our support email with your registered account details. We will compile and deliver a summary of stored data within the timeframe specified in the data-retention clause of the Terms.

Access depends on local law in your jurisdiction and is available only where local law permits. The Terms include a jurisdiction clause that makes this explicit; you are responsible for confirming that access is lawful in your location.

Raise the concern through live chat or email support first. If our internal review does not resolve the matter within 14 days, the dispute-resolution clause outlines the formal process available to you, including the applicable arbitration path.

Yes. The Terms grant us the right to suspend or close an account if activity breaches any clause — such as providing false registration data, misusing payment channels, or attempting unauthorised access. You will receive written notice stating the reason.