Reference

How w800h Handles Your Personal Data

This Privacy Policy explains exactly what personal data w800h collects when you open an account or use our lobby, how we store it, and the choices you have…

Data Collected at Sign-UpCookie and Tracking PolicyYour Right to Access and DeleteUPI and Paytm Transaction DataContact Us for Data Requests

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What This Policy Covers and Where It Applies

w800h Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

w800h operates under the terms of this Privacy Policy for accounts created and accessed where local law permits. The data we collect falls into three categories: account registration details (name, email, mobile number), payment method identifiers (UPI IDs, Paytm wallet tokens, PhonePe references), and behavioural data

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such as session logs and device identifiers. We do not sell your personal data to third parties. Payment processors — including UPI rails, Paytm and PhonePe — receive only the transaction-specific data they need to complete or verify a transfer. Your data is stored on servers
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with encryption at rest and in transit. Retention periods depend on the nature of the data: account records are kept for the duration your account remains active, and for a compliance window thereafter as required under applicable Indian data protection obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete data we hold about you, our privacy team is reachable through the channels below. We aim to acknowledge every privacy request within 48 hours and resolve it within 14 working days. Requests submitted via email receive a written response you can keep for your records.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered mobile number so we can locate your account quickly and respond within the committed window.

Live Chat Support

Open the chat widget inside your w800h account and select the Privacy topic. An agent will log your request, provide a reference number and escalate to the data team the same business day.

Written Request by Post

For formal written requests, post your signed letter to our registered correspondence address. Include a copy of your account-linked ID. We acknowledge postal requests within five working days of receipt.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We have built specific technical and procedural controls around every stage of data handling — from the moment you fill in the registration form to the point a withdrawal lands in your…

Encrypted Data Storage

All account data — including your name, mobile number and UPI identifiers — is stored with AES-256 encryption at rest. Backups follow the same standard, and access is restricted to authorised personnel only.

Cookie Controls You Own

When you first visit w800h, a consent banner lets you accept, reject or customise non-essential cookies. You can revisit that choice at any time via the Cookie Settings link in the footer without losing your session.

Payment Data Minimisation

We pass only the transaction reference and amount to UPI, Paytm and PhonePe when processing a deposit or withdrawal. Full card or wallet credentials are never logged on our servers at any point in the flow.

Account Access Logs

Every login to your account is timestamped and IP-logged. You can view your last five login events inside Account Settings. If you spot an unrecognised entry, the same page lets you lock the account immediately.

Data Retention Schedule

Active account data is retained while your account is open. If you close your account, we retain the minimum data set required by applicable Indian law, then delete the rest within 90 days of the compliance window closing.

Requesting Changes to Your Data

You may request a copy of all data we hold, ask us to correct inaccuracies, or ask for deletion where no legal hold applies. Submit via email or live chat; we confirm receipt and resolve within 14 working days.

Your Privacy Questions About w800h

The questions below address what we hear most often from account holders about data collection, cookie use, UPI payment records and how to exercise your rights under this policy. If your question is not covered here, reach us through any of the contact paths listed on this page.

We collect your name, email address, mobile number and date of birth at registration. If you make a deposit via UPI, Paytm or PhonePe, we also record the transaction reference and amount — not the full payment credential.

We do not sell your data. We share only what is necessary with payment processors like UPI, Paytm and PhonePe to complete transactions, and with service providers (e.g. KYC verification) under strict data-processing agreements.

Submit a data access request via email or live chat. Quote your registered mobile number in the request. We will compile a copy of your personal data and deliver it to you within 14 working days of verification.

Yes. Where no legal retention obligation applies, we will delete your data on request. Requests are processed within 14 working days. Some transaction records must be kept for the compliance period mandated by Indian law before deletion.

We use essential cookies to keep you logged in and non-essential cookies for analytics. You can reject non-essential cookies via the consent banner or the Cookie Settings link in the footer at any time without affecting your account access.

Only the transaction reference, amount and timestamp are stored. Your UPI VPA, PhonePe token or Paytm wallet number is handled by the respective payment processor and is never written to our servers in full.

Contact our privacy team via email or live chat with your concern and account details. We will acknowledge within 48 hours. If you remain unsatisfied after our response, you may escalate to the relevant Indian data protection authority.

How w800h Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

Written Request by Post

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Controls You Own

Payment Data Minimisation

Account Access Logs

Data Retention Schedule

Requesting Changes to Your Data

Your Privacy Questions About w800h

01 What personal data does w800h collect when I open an account?

02 Does w800h share my data with third parties?

03 How can I access the data w800h holds about me?

04 Can I ask w800h to delete my data?

05 How does w800h use cookies and can I turn them off?

06 Is my UPI or PhonePe payment data stored on w800h servers?

07 Who do I contact if I believe my privacy rights have been violated?

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